read more Testimonial

  • AWESOME Coordinator! I close on average seven closings per month and Carolyn manages each offers and closings with exper...

    Jamie R.

  • Carolyn is a Gem! She has been processing my short sales over the past year. As a result, the approval time has decrease...

    J. Cunningham

  • Thank you for all the work you do on our closings, you are such a great help and so much fun to work with. Your are our ...

    Gina R.

  • If you ar talking about Carolyn Nelson she is best kept secret.....shhhhhhhhh.....she makes you look good...

    Michelle S.

  • Carolyn has worked as my assistant and closer for over three years and is a very valuable part of my real estate REO tea...

    Michael M.

  • Thank you for being so much help on my BPOs. You are doing a great job!

    Christie S.

  • Carolyn helped me setup my comany by creating office policies, multiple fors, and worked on our website. Then she signed...

    Robert G.

  • Thank you for all the great real estate forms you created. I LOVE ALL OF THEM!


  • Carolyn has been doing a great job with my reo bookkeeping and has managed to help me recoup thousands of dollars that I...


  • Great Assistant and Closing Coordinator. She is a valuable asset to my REO business.


  • Ever since Carolyn started managing and processing my short sales, I have had nothing but success. We are now getting qu...

    Dee Dee

  • Carolyn does a great job with all of my closings and keeping my files in compliance. Once I give her the file, she alway...

    Timothy Richardson

  • Carolyn has been completing my BPOs and MMRs since 2009. She has done it all for me, pull comps and complete the entire ...


REO Services

Our REO services provide brokers and agents the opportunity to have an expert staff available to support the daily requirements of the REO industry.

Our high level of services focuses on providing excellent services to the Asset Managers and Asset Management Companies. as well as provide the additional requirements to help you improve your overall Rating/Score.

At Online REPA, our goal is to ensure that your closings are conducted in a professional and smooth manner. Backed with 14+ years of real estate closing and support experience, we understand that a successful closing equates to referrals and professional growth.

The information below is a general overview of the services offered. The final services offered is based on your guidelines and the asset management requirements. We do not provide canned solutions to your business needs.


Property Pre-Listing/ Preservation

  • Order Pictures.
  • Order all pre-inspections (if applicable).
  • Request and submit bids to Asset Managers.
  • Schedule property repairs.
  • Order winterizations and de-winterizations.
  • Turn on utilities for repairs.
  • Order de-trash and sales clean with before and after pictures.
  • Schedule all lawn services and maintenance.
  • Schedule snow removal services (if applicable).
  • Monitor each vendor timeline and audit all vendor invoices prior to submission.
  • Complete and submit all REO expense forms online and offline for reimbursement.
  • Track all accounts payable items (if applicable) using QuickBooks, Excel, Access, etc.
  • Monitor accounts receivables and make follow-up calls.
  • Convert all files to PDF and store within the online transaction file.

Property Marketing and Monthly Marketing Reports  

  • Input listing into the MLS and upoad phots.
  • Update property listing as needed.
  • Create marketing materials for all properties.
  • Add all properties to multiple online property marketing media.
  • Schedule and manage all REO property showings and follow-ups.
  • Setup pre-auction house-sitting/open house activities.
  • Collect and report all showing feedbacks.
  • Complete and submit Monthly Marketing Reports and Sales Condition Reports.
  • Collect and review all Offer to Purchase received.
  • Follow-up with the buyer agents regarding offer status weekly.
  • Distribute multiple offer notification form and order highest and best.
  • Submit highest and best offers to the seller with required documentation.
  • Submit Counter package to the selected buyer side and follow-up on status.
  • Upload buyer offer package to the seller and follow-up until executed and returned.
  • Submit file to the closing coordinator.

REO Transaction Management Services

  • Prepare Broker Transaction File.
  • Distribute and collect all bank required forms and addendums.
  • Order POS from the City (if applicable).
  • Ensure that all forms and documents are signed.
  • Change listing status on the MLS (if access is available).
  • Follow-up with the Lender and Title Company.
  • Follow-up on all contingencies and contingency removals.
  • Collect required documents from and for the bank.
  • Communicate with all agents, title, and the Bank/REO Company during the closing transaction process.
  • Obtain coy of the Loan Commitment Letter.
  • Order HUD-1/Closing Statement.
  • Submit final Broker package to the office (if required).
  • Support all transaction activities using Point2Close, SettlementRoom, SureClose, RELAY, EZ Coordinator, Brokmint Dot Loop, or Transaction Point

You are NOT limited to the process we have listed above. You can easily add-on and/or remove service items that are not applicable to your needs. Contact us for more details.


What we do

Online REPA is an independent contractor servicer providing Fair Market, Short Sale, and REO property Listing, Marketing, Closing Management, Loan Processing, Reimbursement Bookkeeping, and Short Sale Processing services to Real Estate Brokers, Agents, Asset Managers, and Mortgage Brokers.

Request a Quote

Orders & Uploads

Client Login Required to order closings and uploading documents. If you do not have an account, register today!

Online REPA, Order Closing, Transaction, CoordinatorOnline REPA, Upload Documents, Closing, Files